With the exceptions listed on the
IR system requirements page, the honest
answer is: "We have no foggiest idea".
Prerequisites
Image recovery process was designed to get all the files of any type it knows off any accessible
media. That means you need two conditions fulfilled:
File type (format) must be known
Media (typically a flash card) must be accessible
If your digital camera (or the other media, see below) matches these
criteria, you will most likely get your images back.
If you can't get the results, this is most likely due to the problem with the
above requirements.
Identifying common problems
If the flash card (media) is inaccessible you
will be certainly aware of that. This is when you cannot find your memory card
in the list, or the program hangs/crashes when attempting to scan the media.
You need your memory card to be presented as a logical drive (with a drive
letter like D: or E:) in your system in order for ZAR to read it.
If your
camera does not normally show its contents as a logical drive, you will
need a card reader device. You may get it from your friend if you don't
have one, as we found (to our surprise) that most people who take
digital photography seriously have one anyway.
Generally, using a card reader device under Windows 2000 or XP should
solve nearly any problem you may have accessing your memory card.
If
you see that ZAR accesses the media successfully but still no images are
recovered, there is a chance that file format is not recognized.
First of all check IR system requirements page to
see if your particular camera model is listed as
incompatible/irrecoverable. If it is, we cannot help you. This means we
have already worked with this camera and were unable to provide any
solution
(i.e. bad things do happen).
The incompatible devices list is sometimes revised, but that does not
happen often.
If you feel something is wrong
There are just too many cameras out there for us to test them all. They
use different file formats and different variations of the same format.
We rely on you to get samples of the files so we can adjust the program
to understand the particular format or variation. If you feel the data
can be recovered but ZAR fails, feel free to submit your
request via this form with
the following details:
Exact camera model
Exact operating system in use (Click Start -- Control Panel --
System to
see full details).
The details on the access method (card reader used or not).
The compatibility list
The camera compatibility list (here) is
created and maintained based on your feedback. If you don't see your
camera listed, this means no one had tried it yet, or no one emailed us
their results. So rather than asking us if ZAR will work with
your camera you'd better try it yourself. Remember that most likely we
do not know it anyway.
Image recovery and exotic devices
ZAR can also be used with the devices other than a digital
camera. For example, one of our users reported a successful ZIP disk
recovery. However, the following limitations apply:
No access method for floppy drives - the disk I/O library
is specifically designed to ignore them.
No access method for CDs - the disk I/O library does not
know how to handle them (a while ago there was an idea that
implementing a CD reader would be nice, but it died because of perceived
lack of user interest).
Attempting to get all images off the hard disk is probably not a good
idea. There probably will be just too many of them. If you ever try image
recovery in such a fashion, make sure images are being
saved to another hard disk, otherwise an infinite loop will
occur or the disk ends up filled with copies of the same image.
My digital camera went for a swim (in salt water.)
No pics were showing on my card until I ran this software.
All pics were recovered and look fine. THANKS!
