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Please use our support forum for queries.

Support questions are typically answered within 24 to 48 hours, depending on the nature of the problem and the time zone difference. Be sure to provide enough information when requesting assistance with a technical question. The guidelines about the system information we typically need to know are provided on the Tech support page.

In case you need to transmit some sensitive information here goes our public PGP (Pretty Good Privacy; also see the Wikipedia entry) encryption key:

Zero Assumption Recovery. Don't let your files become all zeros.

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25 hours 27 min left

I am not tech savy at all... which is how I somehow reformatted the disc in my digital camera on the last day of vacation, and lost all my photos and videos. I came across this download and gave it a try. [...] I did have to refer back to the demo for guidance on selecting the right "physical device". The selections it gave me were unrecognizable to me. The demo helped me understand what I was looking for. All pictures are recovered, and I am grateful! The movies were recovered as pictures (large jpeg files). I can't figure out how to convert them back to movies. Regardless, I am thrilled to have my pictures back.

JulieH

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